4 Jobs in Canada, KY
DFO Global Performance Commerce Limited is Hiring a Customer Support Manager (SaaS) Near Canada, KY
🎇 Exciting Career Opportunity at Global Performance Commerce! 🎇
Are you a leader who thrives in the dynamic world of SaaS customer support? Join our innovative and diligent team at Global Performance Commerce, where we value independence and high performance. We are seeking an experienced Customer Support Manager with a passion for problem-solving, team development, and creating exceptional customer experiences.
What You'll Do:
- Oversee and prioritize incoming support tickets, ensuring timely and effective resolution.
- Maintain strong relationships with users; communicate ticket statuses and understand user needs.
- Monitor support metrics; manage staffing across all serviced time zones.
- Develop and refine SOPs for customer issue handling and technical support.
- Coach and train support staff for high-quality service and technical troubleshooting.
- Manage projects to enhance customer experience and identify sales opportunities.
- Collaborate with interdepartmental teams, including sales and development, for strategic alignment.
- Directly handle escalated customer issues and advocate for customer needs.
- Analyze customer data to drive improvements and solve problems based on feedback.
- Ensure customers are well-supported with resources and training; follow up on renewals and usage metrics.
Who We're Looking For:
- Minimum 2 years in a leadership role in Technical Support or Customer Success within a SaaS environment.
- Exceptional customer service and communication skills.
- Strong organizational, project management, and time management skills.
- Excellent problem-solving abilities.
- Inspirational leadership; capable of managing and motivating a team.
- Proficient in data analysis.
- Adept at cross-departmental collaboration.
- Deep knowledge of the company's software.
Why Join Us:
- Competitive compensation.
- Diversity and inclusion in a global team environment.
- Opportunities for career growth and professional development.
How to Apply:
Ready to join our mission and make a significant impact in Global Performance Commerce? Send your resume and a cover letter highlighting your relevant skills and why you're a great fit for this role. Apply now and be part of our innovative journey at Global Performance Commerce!
Apply Now! Join us in shaping the future of eCommerce at GPC!
Job Summary
Contractor
Business Services
$73k-95k (estimate)
04/24/2024
06/23/2024
dfo.global
SAN DIEGO, CA
100 - 200
2013
JORDAN ROLBAND
<$5M
Business Services
Related Companies
About DFO Global Performance Commerce Limited
Marketing Built To Perform We're using media, technology, machine learning, and more to generate billions of global eCommerce sales
The job skills required for Customer Support Manager (SaaS) include Customer Service, Customer Success, Leadership, Problem Solving, Futures, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Manager (SaaS). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Manager (SaaS). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Manager (SaaS) positions, which can be used as a reference in future career path planning. As a Customer Support Manager (SaaS), it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Manager (SaaS). You can explore the career advancement for a Customer Support Manager (SaaS) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Manager job description and responsibilities
Customer support managers lead teams of customer support specialists to ensure that clients receive assistance with the technical aspects of products or services.
02/25/2022: Spartanburg, SC
The customer support manager will be responsible for driving superior customer support to business clients through policies, procedures, and setting of goals.
02/26/2022: Winston Salem, NC
Customer Support Managers listen to the needs and desires of customers and lead a team of Customer Service Representatives.
02/10/2022: Rapid City, SD
They are responsible for overseeing teams of Customer Service Representatives.
04/10/2022: Queens Village, NY
Customer Support Managers build and nurture profitable relationships with old and new customers through excellent customer service with the help of customer service representatives.
03/24/2022: Santa Ana, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Manager jobs
A good CSM have the affinity for multitasking with precision.
02/20/2022: Cincinnati, OH
They also had a thorough knowledge of legislation pertaining to consumer protection.
02/09/2022: Charlotte, NC
Customer support managers must also create an environment where employees feel valuable to the organization.
04/11/2022: Lancaster, PA
The customer support manager must be able to work with people with different needs.
04/06/2022: Vineland, NJ
As a Customer Support Manager having the right customer service skills and traits don't only make for happier customers, they also make the job more fun.
02/03/2022: Fayetteville, AR
Step 3: View the best colleges and universities for Customer Support Manager.
Similar Jobs
Popular Articles
